Privacy policy

Introduction

This Policy sets out the www.twoandtwenty.co.uk obligations regarding data protection and the rights of our customers and business contacts (“Data Subjects”) in respect of their personal data under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Policy sets out our obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be always followed by our agents, contractors, or other parties working on behalf of www.twoandtwenty.co.uk

We are committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.

The Data Protection Principles

This Policy aims to ensure compliance with the GDPR. The GDPR sets out the following principles with which any party handling personal data must comply. All personal data must be:

Processed lawfully, fairly, and in a transparent manner in relation to the data subject;
Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed;
Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay;
Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of the data subject; and
Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures;

Lawful, Fair, And Transparent Data Processing

The GDPR seeks to ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The GDPR states that processing of personal data shall be lawful if at least one of the following applies:

The data subject has given consent to the processing of their personal data for one or more specific purposes;
The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract with them;
The processing is necessary for compliance with a legal obligation to which the data controller is subject;
The processing is necessary to protect the vital interests of the data subject or of another natural person;
The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller; or
The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.

Specified, Explicit and Legitimate Purposes

We collect and process the personal data set out in Personal Data Held or Collected section of this Policy. This includes:

Personal data collected directly from data subjects; and
Personal data obtained from third parties. We collect, process, and hold personal data for the specific purposes set out in Section Personal Data Collected, Held, And Processed of this Policy (or for other purposes expressly permitted by the GDPR).

Data subjects are kept informed at all times of the purpose or purposes for which we use their personal data. Please refer to Section Rectification of Personal Data for more information.

Adequate, Relevant and Limited Data Processing

We will only collect and process personal data for and to the extent necessary for the specific purpose or purposes of which data subjects have been informed (or will be informed) as under Section Specified, Explicit, And Legitimate Purposes, above, and as set out in Section Personal Data Collected, Held, And Processed.

Accuracy of Data and Keeping Data Up To Date

We ensure that all personal data collected, processed, and held by it is kept accurate and up to date. This includes, but is not limited to, the rectification of personal data at the request of a data subject, as set out in Section Rectification of Personal Data.

The accuracy of personal data shall be checked when it is collected and at regular intervals thereafter. If any personal data is found to be inaccurate or out-of-date, all reasonable steps will be taken without delay to amend or erase that data, as appropriate.

Data Retention

We shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.

When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.

Secure Processing

We shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided in Section Data Security of this Policy.

Accountability and Record-Keeping

Our agents, contractors, or other parties working on behalf of www.twoandtwenty.co.uk are responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, and with the GDPR and other applicable data protection legislation.

We keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:

The name and details of our Data Protection Officer, and any applicable third-party data processors;
The purposes for which we collect, hold, and process personal data;
Details of the categories of personal data collected, held, and processed, and the categories of data subject to which that personal data relates;
Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;
Details of how long personal data will be retained; and

Keeping Data Subjects Informed

We provide the information detailed in this Section to every data subject:

Where personal data is collected directly from data subjects, those data subjects will be informed of its purpose at the time of collection; and
Where personal data is obtained from a third party, the relevant data subjects will be informed of its purpose: -- if the personal data is used to communicate with the data subject, when the first communication is made; or -- if the personal data is to be transferred to another party, before that transfer is made; or -- as soon as reasonably possible and in any event not more than one month after the personal data is obtained.

The following information shall be provided:

The purpose(s) for which the personal data is being collected and will be processed (as detailed in Section Personal Data Collected, Held, and Processed of this Policy) and the legal basis justifying that collection and processing;
Where applicable, the legitimate interests upon which we justify its collection and processing of the personal data;
Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed;
Where the personal data is to be transferred to one or more third parties, details of those parties;
Details of data retention;
Details of the data subject’s right to withdraw their consent to the processing of their personal data at any time; and
Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it.

Data Subject Access

Data subjects may make subject access requests (“SARs”) at any time to find out more about the personal data which we hold about them, what it is doing with that personal data, and why.

Employees wishing to make a SAR should do so in writing.

Responses to SARs shall normally be made within one month of receipt, however this may be extended by up to two months if the SAR is complex and/or numerous requests are made. If such additional time is required, the data subject shall be informed.

We do not charge a fee for the handling of normal SARs but reserve the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.

Rectification of Personal Data

Data subjects have the right to require we rectify any of their personal data that is inaccurate or incomplete.

We shall rectify the personal data in question, and inform the data subject of that rectification, within one month being made aware of the issue. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.

If any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification that must be made to that personal data.

Erasure of Personal Data

Data subjects have the right to request that we erase the personal data it holds about them in the following circumstances:

It is no longer necessary to hold that personal data with respect to the purpose(s) for which it was originally collected or processed;
The data subject wishes to withdraw their consent to our holding and processing their personal data;
The data subject objects to our holding and processing their personal data and there is no overriding legitimate interest for us to continue to do so.
The personal data has been processed unlawfully;
The personal data needs to be erased so we comply with a particular legal obligation.

Unless we have reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.

If any personal data that is to be erased in response to a data subject’s request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so).

Restriction of Personal Data Processing

Data subjects may request that we cease processing the personal data it holds about them. If a data subject makes such a request, we only the amount of personal data concerning that data subject (if any) that is necessary to ensure that the personal data in question is not processed further.

Objections to Personal Data Processing

Data subjects have the right to object to our processing their personal data based on legitimate interests and direct marketing (including profiling).

Data Security

Transferring Personal Data and Communications

We shall ensure that the following measures are taken with respect to all communications and other transfers involving personal data:

All emails containing personal data must be encrypted;
Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances;
Personal data may not be transmitted over a wireless network if there is a wired alternative that is reasonably practicable;
Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself should be deleted. All temporary files associated therewith should also be deleted;
Where personal data is to be transferred in hardcopy form it should be passed directly to the recipient; and
All personal data to be transferred physically, whether in hardcopy form or on removable electronic media shall be transferred in a suitable container marked “confidential”.

Storage

We shall ensure that the following measures are taken with respect to the storage of personal data:

All electronic copies of personal data should be stored securely using passwords and data encryption;
All hardcopies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet, or similar;
All personal data stored electronically should be backed with backups stored onsite or offsite. All backups should be encrypted;
No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties.

Disposal

When any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of.

Use of Personal Data

We shall ensure that the following measures are taken with respect to the use of personal data: • No personal data may be shared informally by an employee, agent, sub-contractor, or other party. • No personal data may be transferred to any employees, agents, contractors, or other parties.

IT Security

We shall ensure that the following measures are taken with respect to IT and information security:

All passwords used to protect personal data should be changed regularly and should not use words or phrases that can be easily guessed or otherwise compromised. All passwords must contain a combination of uppercase and lowercase letters, numbers, and symbols;
Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties.

Transferring Personal Data to a Country Outside the EEA

We will not transfer (‘transfer’ includes making available remotely) personal data to countries outside of the EEA.

Data Breach Notification

Data breach notifications shall include the following information:

The categories and approximate number of data subjects concerned;
The categories and approximate number of personal data records concerned;
The name and contact details of the contact point where more information can be obtained;
The likely consequences of the breach;
Details of the measures taken, or proposed to be taken to address the breach including, where appropriate, measures to mitigate its possible adverse effects.

Implementation of Policy

This Policy shall be deemed effective as of the title date. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.